Providing Insurance Solutions Since 2003

20YRS-Excellence
COMPLAINT RESOLUTION PROCESS

Communication And Escalation

Approvals & Medical Queries

Claim Officer – Medical Department

Claim Officer – Medical Department

Deputy Claims Manager – Medical Department

Claims Manager – Medical Department

Management Escalation

GM – Medical Department

Reimbursement Claim Department

Claim Officer – Medical Department

Deputy Claims Manager – Medical Department

Service Communication Mode/Requirements
Pre - Approvals & Medical Queries (Preauthorization & Reimbursement) Dr Vishnu Vijay
Claim Officer – Medical Department
Med3@omegainsurance.ae
+971 04 302 44 46

Mr Hemal
Claim Officer – Medical Department
med15@omegainsurance.ae
+971 04 302 44 59

Dr Jithin Mansoor
Deputy Claims Manager – Medical Department
med22@omegainsurance.ae
+971 04 302 44 06

Escalation Communication Channel
Dr Neeba
Claims Manager – Medical Department
med10@omegainsurance.ae
+971 04 302 44 93

Management Escalation
Mr. Shabnas
AGM – Medical Department
shabnas@omegainsurance.ae
+971 04 302 44 42
Reimbursement claim Mr. Mueen
Claim Officer – Medical Department
Med4@omegainsurance.ae
+971 04 302 45 31

Dr Jithin
Deputy Claims Manager – Medical Department
med22@omegainsurance.ae
+971 04 302 44 06

Complaints Form

Complaints Form

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