COMPLAINT RESOLUTION PROCESS
Communication And Escalation
Approvals & Medical Queries
Claim Officer – Medical Department
- Dr Vishnu Vijay
- Med3@omegainsurance.ae
- +971 04 302 44 46
Claim Officer – Medical Department
- Mr Hemal
- med15@omegainsurance.ae
- +971 04 302 44 59
Deputy Claims Manager – Medical Department
- Dr Jithin Mansoor
- med22@omegainsurance.ae
- +971 04 302 44 06
Claims Manager – Medical Department
- Dr Neeba
- med10@omegainsurance.ae
- +971 04 302 44 93
Management Escalation
GM – Medical Department
- Mr. Shabnas
- shabnas@omegainsurance.ae
- +971 04 302 44 42
Reimbursement Claim Department
Claim Officer – Medical Department
- Mr. Mueen
- Med4@omegainsurance.ae
- +971 04 302 45 31
Deputy Claims Manager – Medical Department
- Dr Jithin Mansoor
- med22@omegainsurance.ae
- +971 04 302 44 06
| Service | Communication Mode/Requirements |
|---|---|
| Pre - Approvals & Medical Queries (Preauthorization & Reimbursement) | Dr Vishnu Vijay Claim Officer – Medical Department Med3@omegainsurance.ae +971 04 302 44 46 Mr Hemal Claim Officer – Medical Department med15@omegainsurance.ae +971 04 302 44 59 Dr Jithin Mansoor Deputy Claims Manager – Medical Department med22@omegainsurance.ae +971 04 302 44 06 Escalation Communication Channel Dr Neeba Claims Manager – Medical Department med10@omegainsurance.ae +971 04 302 44 93 Management Escalation Mr. Shabnas AGM – Medical Department shabnas@omegainsurance.ae +971 04 302 44 42 |
| Reimbursement claim | Mr. Mueen Claim Officer – Medical Department Med4@omegainsurance.ae +971 04 302 45 31 Dr Jithin Deputy Claims Manager – Medical Department med22@omegainsurance.ae +971 04 302 44 06 |
